Xonet Ltd
Effective Date: 1.1.2025

1. General Provisions

These Terms of Service (hereinafter "Terms") govern the use of services provided by Xonet Ltd (hereinafter "we," "us," or "our"). By using our services, you agree to these Terms.

2. Definitions

  • Customer: The individual or entity utilizing our services.
  • Services: Includes shared web hosting, domain name registration, virtual servers, email services, and SSL certificates provided by us.
  • Agreement: These Terms of Service constitute a legally binding contract between us and the Customer.

3. Services Provided

3.1 Shared Web Hosting
We provide hosting services with predefined resource allocations. Excessive use may result in additional charges or suspension of service.

3.2 Domain Registration
Domain registrations are processed in compliance with ICANN and local registry rules. Domain availability and renewal depend on external registries.

3.3 Virtual Servers
We offer virtual private servers (VPS) with specified configurations. Customers are responsible for server management unless otherwise agreed.

3.4 Email Services
Email accounts are provided with storage limits. Customers are prohibited from sending unsolicited emails or engaging in spam-related activities.

3.5 SSL Certificates
SSL certificates are issued based on validation requirements. Certificate issuance may be subject to delays if verification fails.


4. Customer Obligations

4.1 Compliance with Laws
The Customer agrees to use our services in compliance with all applicable laws and regulations, including GDPR and intellectual property rights.

4.2 Prohibited Activities
The Customer shall not engage in:

  • Hosting illegal or harmful content.
  • Using services for hacking, phishing, or other malicious activities.
  • Sending spam or unauthorized mass emails.

4.3 Account Security
The Customer is responsible for maintaining the confidentiality of account credentials and ensuring the security of their hosted content.


5. Fees and Payment

5.1 Pricing
Service fees are listed on our website. We reserve the right to update pricing with prior notice.

5.2 Billing Cycle
Services are billed on a monthly or annual basis, depending on the subscription plan. Payments must be made by the due date to avoid service suspension.

5.3 Refund Policy
Refunds may be issued within 30 days for cancellations initiated by the Customer, subject to the terms outlined in our refund policy.


6. Service Availability and Maintenance

6.1 Uptime Guarantee
We aim to provide a 99.9% uptime guarantee, excluding scheduled maintenance and events beyond our control.

6.2 Maintenance
We may perform maintenance that temporarily affects service availability. Customers will be notified in advance of scheduled maintenance whenever possible.


7. Limitation of Liability

We are not liable for:

  • Indirect, incidental, or consequential damages.
  • Loss of data due to Customer actions or third-party services.
  • Service interruptions caused by external factors.

8. Termination

8.1 By Customer
Customers may terminate their subscription by providing 30 days written notice.

8.2 By Us
We reserve the right to terminate services immediately in cases of prohibited activity, non-payment, or breach of these Terms.


9. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Finland. Disputes shall be resolved in Finnish courts unless otherwise agreed.